24/7 Customer Philippines, Inc.
Membership
Join the Community Shaping the Future of Customer Experience
Become part of the Philippines’ premier community of customer experience leaders — organizations committed to advancing innovation, developing world-class talent, influencing industry policies, and strengthening the country’s position as a global leader in human-powered, AI-enabled customer experience.
CXAP Community Directory
Browse the organizations that make up the CXAP community.
8x8 International Pte Ltd
Accenture Inc.
Acquire Intelligence
Action Labs IT Services Phils Corp
Afni Philippines Inc.
Alere Philippines Inc.
Alldigi Tech Manila, Inc.
Allianz-Synergia, Inc.
Allied Fusion Services Inc.
Alorica Philippines Inc.
Amazon Operation Services Philippines
American Express International Inc.
Ascendion Digital Solutions Philippines Inc.
Asti Business Services Inc.
AVEGA Managed Care Inc.
BDO Unibank, Inc.
Booth and Partners
Why Become a Member?
Learn, collaborate, influence, and grow.
CXAP membership provides organizations with opportunities to learn, collaborate, influence, and grow alongside the leaders shaping the Philippine customer experience industry.
Brand Visibility & Networking
Increase your organization’s visibility through the CXAP Community Directory, member news features, speaking opportunities, networking events, and industry engagements while building valuable relationships across the CX ecosystem.
Councils & Best Practice Sharing
Participate in specialized councils where subject matter experts exchange knowledge, develop initiatives, and collaborate on programs that strengthen the industry.
Industry Intelligence
Stay informed through exclusive surveys, benchmarking reports, research studies, executive insights, and timely updates on emerging trends, technologies, and public policy affecting the customer experience industry.
Industry Representation
Be represented by an association led by senior executives from the country’s leading organizations. CXAP works closely with government agencies, industry partners, and stakeholders to advocate for initiatives that strengthen the ecosystem.
How to Become a Member?
Membership eligibility.
Organizations applying for membership should meet the following requirements:
- SEC-registered company operating in the Philippines
- Conducts customer experience or contact center services (voice or omnichannel)
- Minimum of 50 operational seats, unless endorsed by an existing CXAP member in good standing
- Agrees to comply with the rights, responsibilities, and Code of Ethics of the Association
Annual Membership Fee
PHP 100,000
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Submit Your Application
SEC Registration · BIR Form 2303 · PEZA Certification (if applicable) · Company Profile · Completed CXAP Information Sheet · High-resolution Company Logo.
Submit application here →02
Membership Review
Site visit during operating hours · virtual walkthrough · interview with a CXAP Board Trustee.
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Membership Evaluation
The Membership Committee reviews each application based on submitted documents, the site visit, and the board interview before recommending approval.
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Welcome to CXAP
Membership fees are processed · your organization is formally welcomed · introduced to the Board of Directors · official induction at a CXAP event.
CXAP Councils
Practitioners and leaders, working together.
CXAP Councils bring together practitioners and leaders across key business functions to exchange best practices, address industry challenges, and develop initiatives that create value for the broader customer experience ecosystem.
BCP Council
Promotes organizational resilience by sharing best practices in business continuity, disaster preparedness, crisis response, and operational resilience — and strengthens collaboration between industry and government to ensure business readiness.
HR Council
Focuses on talent attraction, workforce development, leadership transformation, and future-ready skills, developing initiatives that strengthen the industry’s people capabilities.
Marketing Council
Champions initiatives that strengthen the industry’s collective brand through content, advocacy, employer branding, country marketing, and creative campaigns that elevate the Philippines as a global CX destination.
One Trust Link (OTL) Council
Addresses emerging operational challenges by promoting collaboration, fraud prevention, trust and safety initiatives, operational excellence, and best-practice sharing across member organizations.
Security Council
Brings together information security and risk management leaders to strengthen cybersecurity readiness, governance, talent development, and collaboration on emerging threats.
SME Council
Supports the growth of small and medium-sized enterprises through capability-building programs focused on innovation, digital transformation, governance, compliance, and sustainable business growth.