Knowledge Hub

Discover CXAP's upcoming conferences, executive forums, council activities, learning sessions, and networking events designed to bring together leaders and practitioners from across the customer experience ecosystem.

Marketing Council Forum

The CXAP Story: From Brand Launch to Industry Movement

📅 July 28, 2026 · 3:00 – 5:00 PM📍 The Penthouse, Ascott BGC

Designed to help member companies better understand the transition from CCAP to CXAP and the vision it represents for the future of the industry. Through discussions on the rebrand journey and the CXAP messaging framework, participants will gain practical insights on how to incorporate and amplify the industry’s new positioning around human-powered, AI-enabled customer experience through their own marketing, communications, and brand initiatives.

HR Council

HR Council Mid-Year Executive Socials

📅 July 30, 2026 · 4:00 – 6:00 PM📍 Society Lounge, Makati

The CXAP HR Council Mid-Year Executive Socials is an exclusive, face-to-face gathering designed to celebrate the HR community and drive meaningful member engagement. The event aims to recognize the vital contributions of HR leaders across the CC-BPM sector while providing a relaxed, premium environment to strengthen relationships and foster deeper collaboration.

Membership Assembly

Q3 Membership Assembly

📅 August 4, 2026 · 4:30 – 8:00 PM📍 Rizal Ballroom C, Makati Shangri-La

As the Philippine CX-BPM sector continues to evolve, staying ahead requires more than awareness; it requires understanding what these developments mean for your organization and the sector as a whole. Bringing together government agencies, industry leaders, and CXAP members, this event provides timely updates, practical insights, and meaningful dialogue to help organizations anticipate change, capitalize on emerging opportunities, manage evolving risks, and contribute to policies that support a stronger, more competitive industry.

OTL Council Forum

Rewiring the Human Firewall: How Neuroplasticity and Behavioral Science Redefine the Fight Against Fraud in CX

📅 August 18, 2026 · 2:00 – 4:00 PM📍 work.able, GBF 2, Bridgetowne, Quezon City

This forum examines fraud not only as a compliance issue, but as a human behavior challenge. Through behavioral science, HR experience, and OTL insights, the session explores how pressure, habits, incentives, and weak controls shape risky decisions — and how companies can redesign systems to reduce them.

Highlights from recent CXAP conferences, council forums, assemblies, and community events.